Privacy Policy

Last updated: November 1, 2025

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you make a purchase, contact us, or subscribe to our newsletter, we may collect:

• Contact information (name, email address, phone number, postal address)
• Payment information (processed through secure third-party payment processors)
• Order history and preferences
• Communications with our team

1.2 Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referral sources
• Operating system
• Cookie data (see our Cookies Policy)

2. How We Use Your Information

We use the information we collect to:

2.1 Provide Our Services

• Process and fulfill your orders
• Communicate with you about your purchase
• Respond to your inquiries and provide customer support
• Manage your account and maintain our business relationship

2.2 Improve Our Business

• Analyze website usage and customer preferences
• Develop new products and services
• Enhance website functionality and user experience
• Troubleshoot technical issues

2.3 Marketing (With Your Consent)

• Send newsletters and promotional communications
• Inform you about special offers and new products
• Personalize your experience based on your preferences

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing needed to fulfill our contractual obligations to you
• Legitimate interests: For purposes that represent our legitimate business interests
• Consent: When you have explicitly given consent for specific purposes
• Legal obligations: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

We work with third-party service providers who help us operate our business and website, including:

• Payment processors
• Shipping and fulfillment partners
• Email and customer service platforms
• Website hosting and analytics providers

These providers are authorized to use your information only as necessary to provide services to us.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.

4.3 Business Transfers

If Handmadedesign is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide the services you have requested
• Comply with our legal obligations
• Resolve disputes
• Enforce our agreements

When your data is no longer required for these purposes, we will securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of your personal data
• Correction: Request inaccurate information be corrected
• Deletion: Request deletion of your data in certain circumstances
• Restriction: Request limits on how we use your data
• Portability: Request transfer of your data in a structured format
• Objection: Object to certain types of processing
• Withdrawal of consent: Withdraw previously given consent

To exercise any of these rights, please contact us using the details in Section 10.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure networks and systems
• Access restrictions and authentication procedures
• Regular security assessments

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws. When we transfer your data internationally, we take steps to ensure adequate protection in compliance with applicable laws.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: info@handmadedesign.world
• Phone: +64 6 447 8476
• Address: 78 Cashel Street, Christchurch 8011, New Zealand

We will respond to your inquiry as soon as possible and within the timeframes required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

For significant changes that materially affect your rights, we will provide notice through our website or by email before the changes take effect.